Privacy Policy

This Privacy Policy describes how thalvoxide.com (“we”, “us”) collects, uses, and protects personal data when you contact us through our redirect-based contact/lead submission and when you use our website.

1) Who we are

Provider: thalvoxide.com, PE.

Address: 42 Velyka Vasylkivska St, Office 7, Kyiv, 01004, Ukraine.

Email: contact@thalvoxide.com

Phone: +380 507 931 9623

EDRPOU (registration code): 11822880

Legal representative: Daniel Hansen, Managing Director.

We provide information in accordance with the requirements of the Law of Ukraine “On e-commerce” dated 03.09.2015 No 675-VIII.

2) Personal data we collect

Depending on how you interact with us, we may process:

  • Contact details you submit in the contact/lead form (for example, name and email/phone).
  • Message contents you provide (your inquiry and any information you choose to include).

If we collect other categories of personal data in specific cases, we will describe them in the relevant section or at the time of collection.

3) Purposes and legal basis

We process personal data to:

  • Respond to your inquiries and provide requested information.
  • Communicate with you regarding your request.
  • Maintain our records and improve our services.

Where required by Ukrainian law, we process personal data based on an appropriate lawful basis, including consent when applicable. In all cases, processing is performed in accordance with the Law of Ukraine “On Personal Data Protection” dated 01.06.2010 No 2297-VI.

As a provider of information/services to consumers via the Internet, we ensure that required information is provided in the Ukrainian state language (Article 30). If any additional notices are required for a specific transaction, we will provide them accordingly.

4) How we handle the redirect-based contact/lead submission

When you submit our contact/lead form, the form submission redirects to a thank-you page. We process the personal data you entered to handle your request and enable the response process.

5) Data retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including to respond to inquiries and to comply with legal obligations. Retention periods may vary depending on the nature of your request and applicable requirements.

6) Your rights

In accordance with Ukrainian personal data legislation, you may have the right to:

  • Request access to your personal data.
  • Request correction or deletion of your personal data.
  • Request limitation of processing (where applicable).
  • Object to processing in cases provided by law.

If you are making requests related to consumer protections for distance transactions, relevant rights and withdrawal/cancellation information are governed by the Law of Ukraine “On Consumer Rights Protection” dated 10.06.2023 No 3153-IX and the Law of Ukraine “On Consumer Rights Protection” dated 12.05.1991 No 1023-XII.

7) How to contact us about privacy

To exercise your rights or submit privacy requests, contact us using:

Email: contact@thalvoxide.com

Phone: +380 507 931 9623

Mailing address: 42 Velyka Vasylkivska St, Office 7, Kyiv, 01004, Ukraine

Please include enough information for us to verify your identity and process your request.